GENERAL POLICIES

Product is returnable within the applicable return window mentioned on the product detail page, only in case the product received is damaged, has any missing parts or accessories, is defective, or different from the description mentioned on the product detail page on www.zenerone.com.

Customers can request for a replacement unless mentioned otherwise on the product detail page.

For scenarios wherein the product received is damaged or has any missing parts/accessories, the Zenerone team will contact the customer to confirm details of the damage/missing parts/accessories before issuing the replacement.

For scenarios wherein the product received is different from the description mentioned on the product detail page, the Zenerone team will arrange for a pick-up from the customer’s registered location and proceed with replacement as requested.

For scenarios wherein the product received is defective, a resolution will be provided basis the following conditions:

For mobiles, tablets, cameras, accessories the resolution will be provided basis the brand technician's report.

In case of TV and Refrigerator , the Zenerone team will guide the customer and connect them to the brand for online troubleshooting. Resolution will be provided basis the brand technician’s report.

For large appliances and products eligible for home service, the Zenerone team will schedule the technician’s visit to the customer’s registered location and a resolution will be provided based on the technician’s report.

Replacement will be processed only in the following conditions:

• The product was not damaged while in the customer’s possession.
• The product is not different from what was originally shipped.
• The product is returned in its original condition along with the brand/manufacturer box, MRP tag intact, user manual, warranty card and all in-the-box accessories.
• For the product where the applicable refund or return window has been exhausted, the product will be repaired as per brand warranty terms.
• In case of digital products which can store data, the customer must ensure that all personal information from the device is removed/backup before processing the return or replacement of the same. Zenerone shall not be liable in any manner for loss, misuse, or usage of such information.
• Product will not be eligible for return in case of buyer's remorse, includes change of mind or incorrect product/model/color ordered.
• Product will not be eligible for return or replacement if ‘Non-Returnable or Non-Replaceable’ is mentioned on the product detail page.
• Refund will be processed within 2 working Days once the product is received by Zenerone. The applicable refund window may vary, from 5 to 8 working days, depending on the mode of payment used at the time of purchase.
• Zenerone Return/Replacement policy applies for purchases from either Zenerone stores or  www.Zenerone.com.
• Damage reported for products collected by the customer from store, will not be eligible for return or replacement.
• Zenerone reserves the right, to change, amend or otherwise modify the terms and conditions at any time without prior notice.
• Any dispute shall be to the exclusive jurisdiction of Court at Patna.

RETURN/REFUND IS NOT  ELIGIBLE WHEN:

Zenerone will not consider the product for return or replacement in the following cases:

• Buyer’s remorse includes change of mind or incorrect product/model/color ordered.
• Product has already been installed or is in use, and works as per its specification certified by the brand.
• Product has been tampered with, or has missing serial number/IMEI number.
• Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
• The applicable refund window has been exhausted, the product will be repaired as per brand warranty terms.
• Performance or software issue in the product is not as per expectation (e.g., heating or lagging issue). In such cases, the customer will have to visit the nearest Zenerone  Store or the authorized brand service center for product inspection.
• Primary packaging of any large appliance product  that requires demo & installation is opened by the customer. The packaging has to be opened only by the Zenerone delivery associate or an authorized installation partner.

Replacement/Refund is not applicable for any software-related issues.

In cases when the product is not eligible for the replacement/refund as mentioned on the product detail page on  www.Zenerone.com , the Zenerone team will guide the customer and provide repair services as per the brand’s warranty terms.